Claim procedure

1. The customer contacts Utilishield to report the potential claim.
   
   
2. The customer and Utilishield contact the local utility provider to determine whether the reported problem is covered.
   
   
3. Utilishield stays in contact with the local utility company until coverage is confirmed.
   
   
4. After coverage is confirmed, Utilishield will dispatch our plumbing contractors.
   
   
5. Utilishield will communicate with the customer until the repair is complete.
   
   
6. After the repair is complete Utilishield will contact the customer with a follow-up satisfaction survey.